he told me I should have been grandfathered in because it was part of my pkg tranfered me to billing were they said nothing they can do if I wanted the channels back I would have to pay for them I said for the fun of it how much after 10 minutes waiting they said 8 dollars a month for the channels I said I was quoteded 4 dollars per mth for those channels that I already pay for put me on hold for another 15 minutes and then came back and said they could do it for 4dollars a mth. when I talked to a technician at cogeco. They were difficult to get hold of so I kept emailing them only to be told I am emailing too many times.

We also have TV service. I received telephone service with them and stressed strongly to make my number unlisted. They blame everyone else but themselves. This page works best with JavaScript.

I called cogeco but they were of no help at all telling me that since I am not there customer they cannot give me information on why thier technician did not show up.

Also, I have clicked on profiles to view them, just trying to figure out the... Hunter Express - Failure to provide cards or delivery on order XV233518, McDonalds Port Macquarie Hwy - bad customer service/management, Bearforest Dating Site - I can't cancel my membership, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Clearly Cogeco doesn't value all customers equally! Hamilton area blindly uses Cogeco without researching other options. Were going back to bell. however I decided to disconnect my service with them because I don’t Have this kind of time and energy to be on the phone with them and explain my situation again and again. Cogeco — listed my telephone number when it was supposed to be listing. NEVER a problem. I returned a cable box in April 2019. Worst. for service charges. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cogeco. I want to return the modem as soon as possible. 32 customer ratings. This is not the first time this has happened to me, when I was with cogeco it also happened. I can't believe after all the tech visits they couldn't spot or trace thier aging connection equipment and completely fail to service it allowing it to completely fail and then tell me it will take a week to get a tech out to look at it.

Always being told that it is on its way - what a terrible way to treat a customer! I have never in my life have been treated so poorly and disrespectful than this company.

Just don’t get it. I signed up with Cogeco at a home and garden show at Westbrooke Ont. The message on the screen says the channel will appear shortly. We are limited to Xplornet internet... Channel 133 MSNBC went down Sept 30 (or earlier?) The twisted the dates around and the stories around but they did make this enormous error. Although me or my wife were home the whole day no one showed up, nor did they call. I am writing to complain about cogeco internet repair. I am disabled and they are doing this to a disabled person especially when they goofed and caused many problems for me. Worst telecom ever.

Yes instructions are vague. If you can't service your equipment and customers then hand your territory over to a company that can. I am very satisfied with service we receive at Cogeco!Trish. Bill paid in full September 7/16 account #[protected]. Please restore MSNBC!

[ remember this was'nt to be transferred till the 11th ] So now my exercise in frustration began. At the time of the reschedule time, I received a call stating that my call was bumped for a commercial account (I have residential service). They have overcharged me for years. I have without internet service for 5 days with no end in site. They ask you why you want to end your service and then they belittle you and argue with you. Please restore MSNBC! Part of the letter from Cogeco: It was a different man everytime and each one used the same tactics. Get this android version working, and look for a PC app for laptops 2. Furthermore, as it is clear from the many contacts you've had with our customer care agents that the services you receive from us are not satisfactory to you, we hereby advise that effective August 1, 2019, we will no longer be providing services to your address. We recently went an extended period (15 hours) without cable or wi-fi, they couldn't or wouldn't give a repair time, there was no apology, there was no bill adjustment, the person I spoke to was a complete idiot and apathetic to the situation. Seriously don’t mess up like me and it seems so many other people did. Disabling it will result in some disabled or missing features. Obviously they got my emails.

This digital box was returned as per Cogeco instructions. Should you have a legitimate service or billing issue, OTHER THAN THE UNLISTED NUMBER ISSUE, your calls or chats to our call center will be redirected to------------------. Provider.

So I mention this to them only to find after months of trying to get hold of them they sent me a letter telling me they were going to cancel my services. I have a credit on my account (account #[protected]) of $46.18 and have been calling 4-5 times to receive this. Where we live in hamilton I have no other choice for high speed internet since no one else provides high speed internet service. If I could give 0 stars I would. Reviewed in the United States on November 18, 2015.

Glassdoor has 150 COGECO reviews submitted anonymously by COGECO employees.

I appreciate them trying to save me data, but I would like the ability to make my own choice.

To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. dealing with various depts.
This happened to me 3 times.

I don't need to purchase another TV for my room as I can just use my laptop. Poor service is poor service regardless of cost.

I have been with Cogeco for a long time for both internet and tv and their Customer Service is great. All I have to say is you’ll regret it, Cogeco is bad in every way possible, there wifi isn’t working great. Have made numerous attempts to contact Cogeco...on hold 25minutes plus, transferred on hold again, repeat, repeat... I have a large amount of credit on my account and they will not give me my money back too. I can't believe the lack of support from your staff etc... Do they not comprehend the possible liability situation that this puts your company in if there was an emergency and 911 or other assistance can not be reached because your personnel botched up a SIMPLE INSTALLATION, why in the hell did they switch the service to the new residence?? The technician clearly did not attempt to come to my house.

But in the year or so I’ve been using it, they still haven’t worked out recurrent glitches. But by the time you realize, you are locked into a 2 year contract. Mbps speeds from 5 to 40 at random times. We have no computer, no television or phone now for 4 days and not sure if I book another day off if they will show since they demand you wait the whole day for them. They made and error and it was listed. They did not send the level. Read employee reviews and ratings on Glassdoor to decide if COGECO is right for you. I posted this review using my phone data plan, ironic?

old Lifeline system. The support staff is usually helpful but lately they leave it up to the customer to figure out the problem. Unbelievable!

Best Customer Service!

We spent a rare sunny day waiting for a service call with no response as to why they didn't show up. Collection calls started again Fall of 2018. Contacted Cogeco again about return of digital box. Reviewed in the United States on January 12, 2016. [ July 5th ] to install a cable line & phone jack for my Mom's TTY phone @ there to be new address.

Write a review.

Cogeco TiVo › Customer reviews; Customer reviews. My internet provider, Start booked a repair with cogeco on Saturday June 22, I had to wait between 8 am and 5 pm for the cogeco tech to come and service the problem. Big mistake going with Cogeco. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, Yeah right, they said they'll send a box so the modemgrt returned to them, but they haven't done that, instead, sending bills eventhough im not connected anymore, rediculous. Contacted by Cogeco for return of digital box, digital box retrieved and mailed with expedited mailing label provided by Cogeco, by first week in October/16. they even charged interest of the cost of modem. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. By contrast, the Bell Mobile service lets you "see" your tv anywhere in the world and therefore has a greater opportunity to be of help. It does retain your place but it can take a few tries before you return to being connected. Poor quality app not even close to what you would expect, It locks up or doesn’t even load many times, would not recommend anyone use it. I wish there was a no star rating option. I had my service installed under the builders promo of 6 months free. Please restore MSNBC! When it hits 80% your SOL!

Only in French, and doesn’t work. Return email said to contact another department.

My old service which I still have emails going through have 7 years of emails stored. Please restore MSNBC! Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. are legit. When I called Cogeco to check on the status of the technician, I was told that no one was home so the technician was not able to resolve my internet issue. The tech. What can I do about this. When I asked Cogeco to provide proof that the technician attempted to come to my house, I was told that was a privacy issue and they couldn't/ wouldn't do that! Customers who are paying $250.00 should get all channels that are not pay for view. Can you help me out. They especially like to take advantage of the less tech-literate, like the elderly, who don't know how to compare service or rates as well. Your recently viewed items and featured recommendations, Select the department you want to search in, Reviewed in the United States on January 28, 2018. finally they transferred the case to the agency. I also do not like the fact that it will not work if you not on WiFi. Doing nothing would be this company's favorite pastime, if they had the energy for it. With our... the drain holes on mine drain down into the wall. That i... Hello, I and my neighbors live in Chatham Kent, Ontario, N0P 1W0. I received telephone service with them and stressed strongly to make my number unlisted.

I am so over this company.

Streaming is good too. Worse customer service for a company! I had the phone checked at current address & was told that it was not working?? upgraded to the Hollywood pkg.

Ever. The account uses my card, and email and I know the account number and pin!!! And now I must wait another 5 days take another day of work and hope they come.

© 2004-2020 ComplaintsBoard.com. It was awful.


I spoke with Karen in the Loyalty department and she was extremely helpful and made a point to ask about our needs.


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