Each day, or each time the user logs on to their computer, the computer connects to the Activation and Validation Service to verify the license status and extend the product key. It is, however still possible to “turn on” compatibility mode for those same executables using the compatibility wizard. but that does not seem to help in this instance. Windows profiles doesn't roam anything under AppData\Local anyways so no need to exclude. Roaming Profiles? The policy you need to enable is "Microsoft Office 2016/Privacy/Trust Center/Disable Opt-in Wizard on first run". Did you configure the AppData\Local\Office\16.0\Licensing exclusion? I am concerned that after another period of time the same issue will reappear. Regardless of these settings, I still get notified of users not being able to access Excel. I have the same question (38) Subscribe Subscribe Subscribe to RSS feed; Replies (3) JA. As long as the computer can connect to the Internet at least once every 30 days, Office remains fully functional. You should repair the Office Program by using control panel”. I disconnected from the internet and still no issues. Renaming this folder is a temporary fix I have heard that works but I am not advocating you do that unless advised by support or are testing in a non-prod environment, © 1999 - 2020  Citrix Systems, Inc. All Rights Reserved. You will be able to leave a comment after signing in. known issue with Microsoft Office 2013 and 2016, Microsoft’s article on how to reset Office 365 activation, We’ve run into a problem with your Office 365 subscription, Redirected printers missing from control panel but show up in applications, QuickBooks Desktop with active subscription says it needs subscription, Installing Ubuntu (dual boot) on a Dell Precision which already runs Windows 10, Pinning items to the taskbar and start menu via GPO in Windows 7, https://support.microsoft.com/en-us/office/office-error-code-0x80070005-when-activating-office-7aa7600f-df57-4aef-81d2-25509c66f865. Select any executable part of Microsoft Office and delete those related entries. I had a similar problem but was did not have any input data in HKCU\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers, found the solution that beside that if you go to HKCU\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\CompatibilityAssistant\Store and there delete the Office associated files it works. When I did connect to the internet the message went away and the application ran. The problem is the Software Protection service is timing out while looking at the c:\windows\system32\catroot folder. The problem I've found, is that the Software Protection service is not running and the quick solution is to start the service. To continue this discussion, please I do this for XenApp deployments, anyway. I haven't found a permanent solution for this yet, but disabling the Office Opt-in Wizard on first run significantly reduces the issue for new users. OK. Have you checked Internet settings for any proxy servers listed? 1st Post, Here is the article from MS about keeping your subscriptions activated. Sorry I forgot to mark this as solved. Microsoft Office will now exit.". I deleted all the Office associated files in CompatibilityAssistant but after that try to open one Office app it will add it again to the registry and problem is not solved , Tried HKCU\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers >> no office keys >> no luck Even uninstalling and re-installing MS Office will not fix the issue because the current users profile (registry) has the information that tells windows which executables should be run in compatibility mode. Each day, or each time the user logs on to their computer, the computer connects to the Activation and Validation Service to verify the license status and extend the product key. Really a simple fix. I've added that and will be testing tomorrow. Since this is a fairly random issue, I will let you know if it resolves the issue long term: Open Regedit on the VDAGo to [HKLM\SYSTEM\CurrentControlSet\services\CtxUvi].Create a String Value “UviProcessExcludes”Now right click on the key, modify and add sppsvc.exeReboot the server. Apparently this is a known issue with Microsoft Office 2013 and 2016. If you re-launch the application again immediately after it first exits (i.e. If it is driver related, best thing to try is downloading the latest drivers from the manufacturer on another PC, uninstall the current drivers for network adapters on the affected PC, and install the new downloaded drivers. It is using the Windows profile manager and folder redirection. I made the assumption that once it was activated, I was done. The only way to remove the compatibility mode assignment is via the compatibility tab (which has been removed in windows 10 for may executables) or the registry (as shown above). A repair attempt was unsuccessful or was cancelled. If you dont have the internet and they need Office products, like Access, you're/their only option is buy the product(s) they need. I was told when I purchased my version that it was a life time, one unit application. On 02-22-2019 got error message, Microsoft Office cannot verify the license for this product. No other installs or updates since the original install. A repair attempt was unsuccessful or was cancelled. Hello Domenic Alvaro, did you find a solution for this problem? I have the same configuration set up on my laptop, connected to the internet, and do not have this issue. . This topic has been locked by an administrator and is no longer open for commenting. To check if your Microsoft account is associated with Office, sign in to Services & subscriptions. Only Microsoft Office >> no luck Starting Oct 1st new and RMA replacement devices will use serial number of appliance as password. The reason the Microsoft tech article is confusing is due to the instructions which haven’t been updated in a while. This issue and resolution applies specifically to Microsoft Office 2013 and 2016 on Windows 7 and Windows 10. As far as I can tell, this issue is caused by a timeout waiting for the Software Protection service to start when Office applications are first launched. To resolve licensing/product key issues with Office 365, please see. To resolve licensing/product key issues with Office 365, please see Microsoft’s article on how to reset Office 365 activation. If you could use subscription based software offline, there would be nothing stopping someone buying a year license, then disconnecting and never renewing but still retaining use. Which of the following retains the information it's storing when the system power is turned off? I found the problem this time though! In my example, the user was recently migrated to Windows 10 and after running into an issue with Microsoft Outlook ran the compatibility wizard, selected Outlook and then selected a different operating system than the current operating system. Microsoft Office cannot verify the license for this product..... View this "Best Answer" in the replies below ». The settings appear to be identical on both. I have experienced this issue on a couple of recent XenApp 7.13/Server 2016 deployments I've done using Microsoft Office 2016 Professional (not Office 365). Both computers had an internet filter installed, Clean Internet. Installed on 02-07-2019 and ran great for 14 days. Microsoft Office 2010 (Word). Also, Change DNS to point to Google's DNS servers (8.8.8.8) just to rule that out. Randomly, I get notifications that users receive an error after launching Excel that forces the application to close. It does not work for any Microsoft Office 365 installations. For those computers, we recommend installing Office Professional Plus 2019 and using a traditional activation method such as Key Management Service (KMS) or Active Directory Domain Services. Outlook asking for password for email that doesn't exist on exchange, Running Office 365 ProPlus, Windows 10. This error can occur if a user has previously run the program compatibility wizard for a program part of the Microsoft Office package and set the option to run that program in compatibility mode going forward. The Problem is, the service does not continue to run as it is an "On Demand" service, but I cannot figure out what is supposed to call this service and why its failing. If the computer goes offline for more than 30 days, Office enters reduced functionality mode until the next time a connection can be made. This site uses Akismet to reduce spam. The ETA for the fix is several months out. Now I know I have to be connected to the internet to make that happen. once done, the user is granted a license and off they go. If you're sure that you no longer have the physical product key for your version of Microsoft Office, or you've lost or deleted the email receipt that included the product key in it, you might, as you read in the introduction above, be able to extract the key from the registry using a key finder tool. I have a strange issue with Office 2016, O365 edition that I'm hoping someone has some insight they can share. The error is: "Microsoft Office can't find your license for this application.

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